How we manage your data


We know there's a lot of uncertainty and anxiety about sharing contact details and what businesses do with that contact data, so we just wanted to make clear how we store your information such as your email address and details of your appointments with us.

All of our clients are entered into our salon management system, Phorest. We collect information - your name, telephone number and email address - so that we can:

  1. Contact you to let you know about upcoming offers. You can opt out of this at any time.
  2. Send you reminders of your appointments with us
  3. Keep track of what you use Complete for, so that we can better improve our services and assist you when booking new appointments via email, telephone, this website, or our app.

Your data is not used for any other purpose.

We store this data securely on the Phorest platform and it is accessible to our staff. It is also accessible by the team at The Marketing Department, our agency who help us manage our website, social media and other marketing operations. 

You have the right to view all of the data we hold on you. If you'd like to do this, get in touch and let us know.